Last Updated: September 2, 2026
At KTTapeSell, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days from the date of delivery to return an item for a full refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Items marked as final sale or clearance
- Products that have been opened, used, or damaged by the customer
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank—processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us at qlkfctpily@iubridge.com.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at qlkfctpily@iubridge.com with your order number and photos of the damaged item.
Shipping Costs for Returns
- Our Error: If the return is due to our error (defective, wrong item, or damaged), we will cover the return shipping cost.
- Customer’s Choice: If the return is due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
How to Return
To initiate a return, please contact us at qlkfctpily@iubridge.com with your order number and reason for return. We will provide you with the return address and instructions.
Return Address:
713 Green Street
Nashville, Tennessee